Before We Get Started
Questions About Your Books?
Start Here.
Answers to common questions about working with Bugaboo Bookkeeping, pricing, diagnostics, and messy records.
Getting Started
Where should I start?
Start with a free consultation. Tell us what is happening with your books or crypto records, which periods need work, and what you need help fixing. We discuss fit and whether we can quote the work directly or need a deeper review.
Do my records need to be organized before I contact you?
No. Messy records are normal here. We help with QuickBooks Online cleanup, catch-up bookkeeping, and crypto record reconstruction. Tell us what is missing or unclear so we can identify the next step.
Where do you work with clients?
Our bookkeeping services are focused on Washington businesses. Our crypto reconciliation services are available nationwide in the United States. We work remotely, so the first conversation can happen without an office visit.
Pricing and Diagnostics
Is the calculator estimate a final quote?
No. The calculator provides a planning estimate or collects the details needed for a scope review. We require your email before showing a calculated estimate, and we save your scope answers so we can respond. This does not subscribe you to marketing emails.
What changes the cost of the work?
Transaction volume, the number of accounts and bookkeeping files, reconciliation status, documentation quality, and the periods involved all affect scope. Cleanup, payroll, sales-tax work, inventory, and complex crypto activity need separate review. The written scope determines what is included.
Do I have to buy a diagnostic?
No. Start with a free consultation. We quote straightforward work directly. If the records need closer inspection before the full work can be quoted, we may recommend a Bookkeeping Diagnostic or Crypto Tax Diagnostic at $500 flat.
What do I receive from a diagnostic?
You receive a written findings report identifying the issues found, what needs to be fixed, and the recommended next steps. A diagnostic reviews the records; it does not include the follow-on cleanup or reconciliation. That work is quoted separately, and there is no obligation to continue.
How long does a diagnostic take?
Your written diagnostic findings are delivered within 5 to 7 business days after we receive payment and the required records. That timing applies to the diagnostic report. The timeline for cleanup or reconstruction is established separately after the scope is understood.
Bookkeeping and Crypto Records
What is the difference between monthly bookkeeping and cleanup?
Monthly bookkeeping keeps current records reconciled and reporting usable. Cleanup and catch-up address missing periods, old errors, unsupported balances, and records that need to be brought current. Past-due cleanup is not automatically included in a monthly bookkeeping fee.
Which bookkeeping software do you use?
We work in QuickBooks Online for bookkeeping clients. During the free consultation, we discuss the condition of the file, the periods involved, and what records are available.
Can you help with missing crypto history or unmatched transfers?
Yes. We review available exchange exports, wallet history, and prior reports to identify missing activity, duplicate imports, transfer mismatches, and unsupported cost basis. We document records that remain missing. The information available determines what can be reconstructed and supported.
Can I rely on a crypto tax software report without a review?
An exported report does not establish that the underlying records are complete. Missing wallets, duplicate imports, unmatched transfers, and missing acquisition history can affect the report. We work with tools including Koinly, CoinTracker, and CoinLedger and review the records behind the output.
Records and Payments
What should I have ready for the first conversation?
Know which bookkeeping or tax years need attention, which software you use, and the main problems you have noticed. For crypto, include the exchanges and wallets involved and whether you still have access to their history. You can start the conversation before you have gathered every document.
How should I share documents and account access?
Use the secure document-sharing instructions we provide for your engagement. Existing clients can use the client portal. Do not put bank account numbers, tax documents, passwords, wallet recovery phrases, or private keys into the quote form or a general inquiry.
How do I pay for a diagnostic or an invoice?
Bugaboo uses QuickBooks Payments. If we recommend a diagnostic after your free consultation, use the payment link for the specific Bookkeeping Diagnostic or Crypto Tax Diagnostic. For an existing invoice, use that invoice’s payment instructions. A diagnostic checkout is not an invoice-payment link.
